How ready is your org for the Open CTI retirement?

Open CTI retires on 28 February 2028. Connect your org and get a six-page report in a few minutes: migration impact, seats, indicative Salesforce Voice licence cost and a suggested start window. Configuration and counts only, never record content.

What it reads

Call centre definitions and which users are assigned
Installed packages, custom code, flows, triggers, rules, reports and dashboards that reference Open CTI or call fields
Counts of call activity and logins, aggregated
Omni-Channel, Lightning and Voice licence status

What it never reads

Task subjects or descriptions
Names, email addresses, phone numbers or any other record content
Managed package source code (hidden by Salesforce)

Access uses the Salesforce scope "Manage user data via APIs" only, no refresh token, and ends when the scan finishes. Your admin can revoke it at any time from Setup, Connected Apps OAuth Usage.

Authorise and scan

Sandbox (recommended) Production org

A sandbox refreshed in the last few weeks gives the truest picture of call activity. Sign in on the next screen with your sandbox username.

My Domain login URL (optional, e.g. https://acme--full.sandbox.my.salesforce.com)

Your name (optional)

Work email (optional)

Company (optional)

Leave your details if you would like CX Labs to follow up on the report; they are recorded as an enquiry with CX Labs. The report is yours either way.

Sign in on the next screen as a System Administrator (or a user with the "Approve Uninstalled Connected Apps" permission), then click Allow.